Strong problem-solving skills and the ability to think on your feet to provide prompt resolutions.Īttention to detail and accuracy in recording and documenting customer interactions.įlexibility to work in shifts, including evenings, weekends, and holidays, based on business needs. Strong active listening skills and the ability to empathize with customers to understand their needs.Ībility to multitask, prioritize, and manage time effectively in a fast-paced environment. Find more details about the job and how to apply at Built In. High school diploma or equivalent additional education or relevant certifications are a plus.Įxcellent verbal and written communication skills, with a professional and friendly phone manner. Alliant Credit Union is hiring for a Member Service Consultant (Call Center) in Chicago. Offer additional products or services to customers, when appropriate, based on their needs and preferences.įollow-up with customers on their inquiries or issues to ensure their satisfaction and maintain a positive customer experience. Stay up-to-date with product knowledge, company policies, and procedures to provide accurate information to customers. Maintain detailed and accurate records of customer interactions, including the nature of the inquiry, actions taken, and resolutions provided.Ĭollaborate with other team members and departments to resolve complex customer issues or escalate them to the appropriate individuals or teams when necessary. Identify and assess customer needs, providing accurate and appropriate information or solutions to their inquiries or concerns. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.Īnswer and manage a high volume of incoming customer calls in a professional and timely manner. They will handle incoming calls, resolve customer inquiries, and ensure a positive experience for all callers. ![]() Request assistance and information about homelessness prevention and "Short-term Help" through the Homelessness Prevention Call Center.The Call Center Customer Service Assistant is responsible for providing exceptional customer service and support to clients through telephone interactions.Find your Ward and your Alderman so you can forward any questions and/or concerns directly.Remember, dial 311 if the incident that you are reporting has occurred and the offender is gone from the scene however, dial 911 if the incident you are reporting is in progress and the presence of a police officer will help resolve the matter. File a non-emergency police report or talk to police personnel in your district.Find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting.Also visit more to find more exciting activities happening everyday around Chicago. Request information about City and neighborhood events, including parades, Grant and Millennium Parks festivals, and Chicago Public Library programs.Some of these services include, but are not limited to request garbage carts, report stray animals, report abandoned vehicles and more. Find services and programs within the City of Chicago, or to find the appropriate department or agency to direct your questions and/or concerns.The CSR System distributes the work orders to the appropriate governmental and non-governmental agencies. The 311 Customer Service Request (CSR) System technology includes an Intake Form used to create a service request, assign a tracking number, prompt a checklist of steps to resolve the problem, generate work orders, and any necessary correspondence. If the caller wants to file a non-emergency police report, the operator will connect the caller to the Chicago Police Department's ARS for assistance. if the caller requests a City service, intake screens guide the 311 Operator to ask for, and enter, the necessary information. If the caller needs information, a few keystrokes will give the 311 operator access to a database with City information. The operators also have access to a language bank to request the assistance of translators, who provide translation for more than 100 languages, if needed.Ī call to 311 triggers a series of events. Last year the 311 Call Center received approximately 2.8 million calls! The Call Center operators have received extensive training and are prepared to treat every caller as a valued customer. ![]() The 311 operation is available to report service needs, check the status of previous service requests, obtain information regarding City programs or events, and file non-emergency police reports via the Chicago Police Department's Alternate Response Section (ARS). 311 is an easy-to-remember number to put callers in touch with the vast array of programs and services the City of Chicago has to offer.
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